:root{--bg:#f5f7fa;--panel:#ffffff;--panel-soft:#f9fafb;--line:#dce3ea;--line-soft:#edf1f5;--text:#1f2933;--muted:#687586;--brand:#286d64;--brand-dark:#1f5a52;--blue:#2563eb;--amber:#b7791f;--red:#c2410c;--green:#16855f;--shadow:0 10px 28px rgba(20,32,46,0.08);--ui-scale:1;--sidebar-width:242px;--sidebar-collapsed-width:64px;--topbar-height:calc(54px * var(--ui-scale));--page-pad-block:clamp(14px,1.8vh,22px);--page-pad-inline:clamp(16px,1.3vw,24px);--ticket-gap:clamp(8px,1.1vh,14px);--ticket-card-pad:clamp(10px,1.2vh,14px);--ticket-font:clamp(12px,0.72vw,13px);--ticket-heading:clamp(14px,0.86vw,16px);--ticket-field-min:clamp(38px,5.5vh,52px);--ticket-compact-field-min:clamp(34px,4.5vh,42px);--ticket-summary-line-height:1.3;--ticket-brief-lines:10;--ticket-comments-max:calc(100vh - var(--topbar-height) - (var(--page-pad-block) * 2))}@media (max-height:820px){:root{--ui-scale:0.95;--ticket-brief-lines:9}}@media (max-height:740px){:root{--ui-scale:0.9;--ticket-brief-lines:8}}@media 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1}.info-module,.ticket-comments,.ticket-information,.ticket-left-column{min-width:0}.info-module{overflow:visible}.info-module>summary{display:flex;align-items:center;justify-content:space-between;gap:calc(10px * var(--ui-scale));min-height:calc(36px * var(--ui-scale));padding:calc(5px * var(--ui-scale)) calc(12px * var(--ui-scale));cursor:pointer;list-style:none;color:var(--text);font-size:var(--ticket-heading);font-weight:750}.info-module>summary:hover{background:var(--panel-soft)}.info-module>summary>span:first-child{min-width:0}.info-module-summary-actions{margin-left:auto;display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.info-module>summary::-webkit-details-marker{display:none}.info-module>summary:after{content:"+";display:grid;place-items:center;width:calc(22px * var(--ui-scale));height:calc(22px * var(--ui-scale));border-radius:7px;background:var(--panel-soft);color:var(--muted);font-size:15px}.info-module[open]>summary{border-bottom:1px solid var(--line-soft)}.info-module[open]>summary:after{content:"-"}.info-module-body{padding:calc(7px * var(--ui-scale)) calc(12px * var(--ui-scale)) calc(10px * var(--ui-scale))}.info-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:calc(7px * var(--ui-scale));gap:calc(7px * var(--ui-scale))}.info-grid-single{grid-template-columns:1fr}.info-field{min-width:0;display:flex;align-items:flex-start;justify-content:space-between;gap:calc(8px * var(--ui-scale));min-height:var(--ticket-field-min);padding:calc(6px * var(--ui-scale)) calc(8px * var(--ui-scale));border:1px solid var(--line-soft);border-radius:8px;background:var(--panel-soft)}.info-field>div{min-width:0;display:grid;grid-gap:2px;gap:2px}.info-field span{color:var(--muted);font-size:clamp(10px,.64vw,11px);font-weight:750;text-transform:uppercase;letter-spacing:.03em}.info-field strong{min-width:0;color:var(--text);font-size:var(--ticket-font);line-height:1.25;overflow-wrap:anywhere}.field-edit-button{flex:0 0 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var(--line-soft)}.info-field>.rich-text-inline-actions{position:absolute;right:10px;bottom:8px;display:flex;flex-direction:row;align-items:center;justify-content:flex-end;gap:6px;white-space:nowrap}.info-field>.rich-text-inline-actions .button{min-height:30px;padding:0 9px;font-size:12px}.info-field>.rich-text-inline-actions .button-primary{min-width:58px}@media (max-width:720px){.info-field-rich-editing{padding-bottom:8px}.rich-text-editor-bottom .rich-text-toolbar{padding-right:0}.info-field>.rich-text-inline-actions{position:static}}.info-field a{color:var(--brand-dark)}.status-edit-field{min-width:0;position:relative;display:grid;justify-items:start;grid-gap:6px;gap:6px;padding-top:2px}.ticket-state-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);grid-gap:calc(10px * var(--ui-scale));gap:calc(10px * var(--ui-scale));align-items:flex-end}.ticket-state-row .status-edit-field:last-child{justify-items:end}.ticket-state-row .status-edit-field:last-child .status-dropdown-menu{right:0;left:auto}.status-edit-field span{color:var(--muted);font-size:11px;font-weight:750;text-transform:uppercase;letter-spacing:.03em}.status-dropdown{position:relative}.status-dropdown>summary{cursor:pointer;list-style:none}.status-dropdown>summary::-webkit-details-marker{display:none}.status-dropdown>summary:after{content:"▾";margin-left:8px;font-size:10px;line-height:1}.status-dropdown[open]>summary:after{content:"▴"}.status-dropdown-menu{position:absolute;top:calc(100% + 6px);left:0;z-index:20;display:grid;grid-template-columns:1fr;grid-gap:5px;gap:5px;width:190px;max-height:calc((34px * 5) + (5px * 4) + (7px * 2));overflow-y:auto;overscroll-behavior:contain;padding:7px;border:1px solid var(--line);border-radius:8px;background:var(--panel);box-shadow:var(--shadow);scrollbar-width:thin}.status-dropdown-menu .ticket-status-button{width:100%;min-width:0;border:0;cursor:pointer}.ticket-status-button{display:inline-flex;align-items:center;justify-content:center;min-height:34px;width:-moz-fit-content;width:fit-content;min-width:148px;padding:0 16px;border-radius:2px;color:#ffffff;font-size:12px;font-weight:800;line-height:1;text-align:center;white-space:nowrap}.ticket-status-button-small{min-height:26px;min-width:0;padding:0 10px;font-size:11px}.status-awaiting-payment{background:#9c746d}.status-ready-for-archive{background:#2bb273}.status-to-be-assigned{background:#9fa4b8}.status-cancelled{background:#cc557c}.status-assigned-in-progress{background:#ffd33d;color:#ffffff}.status-more-info-required{background:#ff855f}.status-ready-for-qc{background:#31a8d6}.status-qc-completed{background:#37d28b}.priority-low{background:#9fa4b8}.priority-medium{background:#2bb273}.priority-high{background:#ffd33d;color:#ffffff}.priority-critical{background:#d93f3f}.ticket-status-button[data-tone=neutral]{background:#9fa4b8}.ticket-status-button[data-tone=green]{background:#2bb273}.ticket-status-button[data-tone=blue]{background:#31a8d6}.ticket-status-button[data-tone=amber]{background:#ffd33d}.ticket-status-button[data-tone=red]{background:#d93f3f}.ticket-status-button[data-tone=web-to-be-assigned]{background:#8d93a9}.ticket-status-button[data-tone=web-ready-for-qc]{background:#7471e8}.ticket-status-button[data-tone=web-more-info-required]{background:#ff7d58}.ticket-status-button[data-tone=web-with-client]{background:#ffc061}.ticket-status-button[data-tone=web-in-the-queue]{background:#33a0cb}.ticket-status-button[data-tone=web-ready-for-launch]{background:#a7dc42}.ticket-status-button[data-tone=web-up-next]{background:#b276e0}.ticket-status-button[data-tone=web-ready-for-archive]{background:#35a06f}.ticket-status-button[data-tone=web-build-in-progress]{background:#2e72d9}.ticket-status-button[data-tone=web-on-hold]{background:#c9587a}.ticket-status-button[data-tone=web-ready-for-cf]{background:#6fcfcb}.ticket-status-button[data-tone=web-cancelled]{background:#5d5d5d}.ticket-left-side-stack .info-module-body{padding:calc(6px * var(--ui-scale)) calc(10px * var(--ui-scale)) calc(8px * var(--ui-scale))}.ticket-left-side-stack .info-grid{gap:calc(7px * var(--ui-scale))}.ticket-left-side-stack .info-field{min-height:var(--ticket-compact-field-min);padding:calc(5px * var(--ui-scale)) calc(8px * var(--ui-scale))}.ticket-left-side-stack .info-field strong{font-size:clamp(11px,.68vw,12px)}.inline-edit{position:relative;flex:0 0 auto}.inline-edit summary{display:grid;place-items:center;width:26px;height:26px;border:1px solid var(--line);border-radius:7px;background:var(--panel);color:var(--muted);cursor:pointer;list-style:none}.inline-edit summary::-webkit-details-marker{display:none}.inline-edit[open] summary{color:var(--brand-dark);border-color:#bdd9d3}.inline-edit-panel{position:absolute;top:32px;right:0;z-index:5;width:min(320px,70vw);display:grid;grid-gap:8px;gap:8px;padding:10px;border:1px solid var(--line);border-radius:8px;background:var(--panel);box-shadow:var(--shadow)}.inline-edit-panel .input{width:100%}.inline-edit-actions{display:flex;justify-content:flex-end;gap:8px}.inline-edit-actions .button{padding:8px 10px}.ticket-info-actions{margin-top:12px}.board-empty{display:grid;place-items:center;min-height:80px;border:1px dashed var(--line);border-radius:8px;color:var(--muted);font-size:12px}.badge{display:inline-flex;align-items:center;gap:4px;min-height:22px;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}.badge-neutral{background:#eef2f5;color:#435160}.badge-green{background:#dcf6eb;color:var(--green)}.badge-blue{background:#e5efff;color:var(--blue)}.badge-amber{background:#fff4d8;color:var(--amber)}.badge-red{background:#fff0eb;color:var(--red)}.field-row{display:grid;grid-template-columns:150px minmax(0,1fr);grid-gap:12px;gap:12px;padding:9px 0;border-bottom:1px solid var(--line-soft);font-size:13px}.field-row span{color:var(--muted)}.field-row strong{font-weight:650}.empty-state{padding:20px;border:1px dashed var(--line);border-radius:8px;background:var(--panel-soft);color:var(--muted)}.empty-state strong{display:block;color:var(--text);margin-bottom:4px}.button{display:inline-flex;align-items:center;justify-content:center;min-height:36px;padding:0 12px;border-radius:7px;border:1px solid var(--line);background:var(--panel);color:var(--text);font-weight:700;cursor:pointer}.button-primary{border-color:var(--brand);background:var(--brand);color:white}.button-ghost{background:transparent;color:var(--muted)}.button:hover{filter:brightness(.98)}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top,#e7f2f0,var(--bg) 42%)}.auth-card{width:min(460px,100%);background:white;border:1px solid var(--line);border-radius:10px;padding:24px;box-shadow:var(--shadow)}.auth-card h1{margin:0 0 8px}.form-stack{display:grid;grid-gap:12px;gap:12px;margin-top:18px}.form-field,.form-stack label{display:grid;grid-gap:6px;gap:6px;color:var(--muted);font-size:13px;font-weight:700}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:14px;gap:14px}.form-field-wide{grid-column:1/-1}.textarea{min-height:96px;resize:vertical}.form-actions{display:flex;justify-content:flex-end;gap:10px}.ticket-comments{display:flex;flex-direction:column;max-height:var(--ticket-comments-max);min-height:0;padding:var(--ticket-card-pad);font-size:var(--ticket-font)}.ticket-comments h2{margin-bottom:calc(8px * var(--ui-scale));font-size:15px}.ticket-comments-scroll{flex:1 1;min-height:0;overflow-y:auto;padding-right:4px;scrollbar-gutter:stable}.note-list{display:grid;grid-gap:calc(6px * var(--ui-scale));gap:calc(6px * var(--ui-scale))}.note{padding:calc(8px * var(--ui-scale));border:1px solid var(--line);border-radius:8px;background:var(--panel-soft)}.note-internal{background:#f3fbf7;border-color:#ccebdc}.note-external{background:#fffaf0;border-color:#f2dfad}.note-form-footer,.note-head{display:flex;align-items:center;justify-content:space-between;gap:calc(8px * var(--ui-scale))}.note-edit-options{display:flex;flex-wrap:wrap;align-items:center;gap:10px 14px}.note-head>div{display:flex;align-items:center;gap:calc(7px * var(--ui-scale));font-size:clamp(11px,.68vw,12px)}.note-head strong{font-size:clamp(13px,.78vw,14px)}.note-edit{position:relative}.note-edit summary{display:grid;place-items:center;width:26px;height:26px;border:1px solid var(--line);border-radius:7px;background:var(--panel);color:var(--muted);cursor:pointer;list-style:none}.note-edit summary::-webkit-details-marker{display:none}.note-edit form{position:absolute;top:32px;right:0;z-index:6;display:grid;grid-gap:10px;gap:10px;width:min(440px,76vw);padding:12px;border:1px solid var(--line);border-radius:8px;background:var(--panel);box-shadow:var(--shadow)}.note p{margin:calc(5px * var(--ui-scale)) 0 0;color:var(--text);font-size:var(--ticket-font);line-height:1.32;white-space:pre-wrap}.note-reply{margin-top:calc(6px * var(--ui-scale))}.note-reply>summary{display:inline-flex;width:-moz-fit-content;width:fit-content;cursor:pointer;list-style:none;color:var(--brand-dark);font-size:clamp(11px,.68vw,12px);font-weight:800}.note-reply>summary::-webkit-details-marker{display:none}.note-reply>summary:before{content:"↳";margin-right:5px}.note-reply form{display:grid;grid-gap:calc(7px * var(--ui-scale));gap:calc(7px * var(--ui-scale));margin-top:calc(6px * var(--ui-scale));padding:calc(8px * var(--ui-scale));border:1px solid var(--line);border-radius:8px;background:var(--panel)}.note-replies{display:grid;grid-gap:calc(6px * var(--ui-scale));gap:calc(6px * var(--ui-scale));margin-top:calc(8px * var(--ui-scale));margin-left:calc(12px * var(--ui-scale));padding-left:calc(10px * var(--ui-scale));border-left:2px solid var(--line)}.note-reply-item{box-shadow:none}.note-form{display:grid;grid-gap:calc(7px * var(--ui-scale));gap:calc(7px * var(--ui-scale))}.note-form,.note-form-collapsed{margin-top:calc(8px * var(--ui-scale));padding-top:calc(8px * var(--ui-scale));border-top:1px solid var(--line-soft)}.note-form-actions,.note-form-collapsed{display:flex;justify-content:flex-end}.note-form-actions{gap:8px}.ticket-note-textarea{min-height:calc(64px * var(--ui-scale))}.inline-control{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:13px;font-weight:700}.input{min-height:38px;border:1px solid var(--line);border-radius:7px;padding:8px 10px;color:var(--text)}.notice{border-radius:7px;background:#eef7f4;border:1px solid #cfe7df;color:var(--brand-dark)}.error,.notice{padding:10px 12px;font-size:13px}.error{border-radius:7px;background:#fff0eb;border:1px solid #ffd1c2;color:var(--red)}@media (max-width:940px){.app-shell{display:block}.sidebar{width:100%;height:auto;max-height:42vh;position:static}.form-grid,.grid,.ticket-detail-grid,.ticket-left-column,.ticket-left-grid,.two-col{grid-template-columns:1fr}.ticket-detail-grid{min-height:0}.ticket-left-column{grid-template-rows:auto}.info-grid{grid-template-columns:1fr}.ticket-comments{height:auto}.ticket-comments-scroll{overflow:visible;padding-right:0}.status-dropdown-menu{grid-template-columns:1fr;width:min(190px,70vw)}.support-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.support-filter-actions{justify-content:flex-start}}@media (max-width:620px){.support-filters{grid-template-columns:1fr}}